At Mahindra, we’re proud of the vehicles we produce and offer. While you can be assured of the material quality, research, engineering and manufacturing expertise behind your vehicle, sometimes you may need assistance and support.

No matter what product concern you may experience with your vehicle, the Mahindra dealer network and Aftersales team will stand by the product and are ready to help.

If you find your vehicle inoperable or feel it is unsafe to operate, please call Mahindra 24 HR Roadside Assist: 1800 241 467

The Mahindra dealer network is skilled and equipped to provide up-to-date information on new product status, new & used vehicle sales and quality service, spare parts, and vehicle repairs. Your Mahindra dealer should always be your first point of contact and is the best location to address your concerns promptly.

Should your vehicle require inspection or repair, our team will always refer you to the dealership of your choice. Please take the time to contact your preferred Mahindra dealership, early communication means most concerns or complaints can be easily explained or resolved with minimal disruption.

Should you find your concern is not resolved to your satisfaction by the team at your chosen Mahindra dealership, you should ask to speak with the manager at the dealership responsible for the area of your concern. Most Mahindra dealerships will have managers responsible for Sales, Service and Parts.

Should you need any further help, you can ask to speak to the dealership General Manager or Dealer Principal. They are responsible for the overall operation of the dealership.

Should you find the response/resolution provided is not acceptable and choose to contact Mahindra Automotive Australia Pty Ltd to make a complaint, it is important to provide as much detail on the matter as possible to ensure rapid resolution. Correspondence should always contain your VIN (this can be found via the window at bottom left of the vehicles windscreen), registration number & preferred contact number via the following form.

A Customer Care officer will aim to acknowledge your complaint within two (2) business days.

Your Customer Care officer will assist you with your complaint or concern. They will contact the Dealer and any other personnel within Mahindra Australia to progress your complaint or concern.

Mahindra Automotive Australia and its partners are committed to respond to your queries and resolve your concerns quickly and effectively. The responses will be in accordance with the rights provided to you as a Customer under the Australian Consumer Law and ACCC guidelines.

The Mahindra team undertakes to-

• Show respect and politeness in all our dealings including responding to queries/concerns.
• Respond to your written queries/concerns within 2 business days from the date it is raised.
• Answer your query/ address your concern in the most efficient and professional manner.

Thank you for contacting Mahindra Australia Customer Care.